RESOURCE MANAGEMENT

PROVISION OF RESOURCES (Clause 6.1 of ISO 9001:2000)

In light of the management reviews and other management controls, the top management considers the requirements for appropriate resources, and ensures that they are provided on a timely manner.   These include the resources:

1. To implement and improve the processes of the quality management system and
2. To address customer satisfaction

HUMAN RESOURCES (Clause 6.2 of ISO 9001:2000)

General (Clause 6.2.1 of ISO 9001:2000)

The management of human resources is considered as one of the most important processes of the Quality Management System.  The basic aim is to ensure right person for the right job.  This includes resources for operation and improvement of the quality system, and the satisfaction of customers.  Resources are the people, infrastructure, work environment, information, suppliers and partners, and financial resources.  The company assigns responsibilities defined in the quality management system to personnel ensuring that they are competent on the basis of applicable education, training, skills and experience. Their qualification and experience data are effectively maintained.

• Training, Awareness and Competency (Clause 6.2.2 of ISO 9001:2000)

A planning process is being implemented which ensures the proper training, awareness and competence development of people.  This planning is carried out while taking into account the organizations processes, customer’s needs and expectations, the stages of development of people and the culture of the organization.  The objective is to provide people with knowledge and skills, which, together with experience, improve their competence and capabilities.  The company has established and maintains a procedure to ensure proper capabilities of personnel working.  This includes:

1. Identification of competency needs for personnel performing activities affecting quality;
2. Providing training or take other actions to address identified needs;
3. Evaluating effectiveness of the training provided
4. Ensuring that employees are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives
5. Maintaining appropriate records of education, experience, training and qualification.

Supporting Documentation:

Quality System Procedure for Human Resources MR/QSP/003

INFRASTRUCTURE (Clause 6.3 of ISO 9001:2000)

The requirements for infrastructure are regularly up-dated on and when required basis.  These include:

1. Buildings, work space and associated facilities;
2. Process equipment, both hardware and software;
3. Supporting services such as transport or communication.

WORK ENVIRONMENT (Clause 6.4 of ISO 9001:2000)

Th work environment of the organization is considered an important process to manage the quality system.  In this regard, the top management ensures that a healthy, safe, and conducive environment is maintained in each department.  The company has determined and manages the work environment needed to achieve conformity to product requirements. This includes health and safety conditions, and ambient working conditions.